IERCC_Tips_MED

Useful Tips From the Team at the IERCC

GENERAL TIPS

1. Anyone utilizing one or our supported devices should ensure they are fully prepared and capable of the trip planned. Simply having one of our supported devices is no excuse to participate in an activity that you normally would not if you did not have the device.

2. Make sure your device is registered and active.

3. Ensure you read the owner’s manual in its entirety and understand how to use the device.

4. The phone numbers listed on your device profile(s) should be numbers that are available to be answered 24 hours a day.

5. Prior to each excursion review your device profile, to insure the information is accurate. During your review update the additional information field with information specific to your planned trip.

6. Make sure the device is fully charged or a new set of batteries have been installed. Always carry at least one spare set of batteries with you.

7. The individuals listed as emergency contacts on your profile should have knowledge that they are your emergency contacts and that you have a device capable of sending an emergency message.

8. Always notify your emergency contacts before you leave on a trip, letting them know the following information: (if possible e-mail your contacts this information)

a. The activity being conducted

b. Itinerary

c. Number of people in the party

i. Names and ages

ii. Known health concerns (allergies, diabetic, etc….)

d. Description of vehicle/vessel if being used (including ATV’s, Snowmobiles, and other off road capable vehicles)

e. Any additional information that you feel may be helpful

9. Once you initiate the emergency function of your device stay at that location, unless it is unsafe to do so. If you have to move ensure that the device continues to transmit and is in a location that allows for a clear view of the sky.

10. Any testing of your device must be scheduled in advance with the International Emergency Response Coordination Center (IERCC).

USING THE ADDITIONAL INFORMATION FIELD

Most if not all of the supported devices provide for an additional information field in the device profile. This field should be used to provide the IERCC with important information. The following are just some of the examples of what you should enter into this section of your profile.

Medical Information – Should you have a medical emergency this information helps the first responders.

1. Blood Type (Group)

2. Medications currently being taken

3. Known or previous medical conditions

Trip Information – Before setting out on your adventure or trip, update this section to provide information about the trip and the members of the party taking the trip.

1. Number of people in your party

2. Ages of people in the party

3. Planned duration of trip

4. Experience level – Example: Trekking a glacier: All members are experienced and we are equipped for any and all weather conditions that may arise.

5. Satellite Phone Number – If you are carrying a SAT Phone, provide the number

6. Any other information you may deem important

Vessel Information – If you typically utilize your device on your boat, or are taking the boat out provide vessel specific information.

1. Type of vessel (Motor, Sail, Commercial, Pleasure, or Recreational Craft)

2. Hull color

3. Hull registration number or Vessel Name

4. Make or Manufacturer of Vessel

5. Length of Vessel (LOA)

6. Flag – If you are flying a country of registration flag, please enter it

7. EPIRB Registration Number – If you also have an EPIRB on the vessel, please provide the registration number

Aircraft Information – If you are taking a trip by plane as the pilot or the passenger, enter the Aircraft information.

1. Type of aircraft (Fixed Wing, Single/Multi-Engine, Rotary)

2. Tail Registration Number (Tail Number)

3. If commercial flight, the flight number(s)

4. Color of aircraft

5. ELT Registration Number

SPOT Tips and Recommendations

1. The antenna of the device is located under the SPOT logo on the face of the unit and should be orientated towards the sky while transmitting.

2. At the beginning of your trip turn the device on for at least 20 minutes in clear view of the sky, as to allow the GPS to obtain general location information.

3. Review how each function of the device is initiated and cancelled.

4. Each function has a led light that will illuminate with a specific meaning. Make sure you understand what each of the lights mean.

5. The HELP function on the device is utilized for non-life threatening scenarios and is sent to your predetermined contacts based on your SPOT profile.

6. Always utilize lithium batteries in your device.

7. If the user of the device is different than the registered owner of the device, update your profile to reflect the proper user.

SPOT HUG

1. Make sure the antenna is installed in an area with a clear view of the sky as well as in a location that does not have any other devices capable of interfering with the signal.

2. Ensure that the KEY FOB is with the device while the asset is being moved.

3. If the asset is moved more than 500 meters without the KEY FOB an unauthorized movement message will be transmitted.

4. While towing a vessel the KEY FOB should be onboard the vessel or the device should be manual deactivated by utilizing the key pad.

5. The user should always have the PIN code available to activate or deactivate the unit.

6. To cancel an unauthorized movement message: Press 00, then enter, input your PIN code, and enter again.

Delorme Tips and Recommendations

1. Insure that the device is fully charged prior to the start of your expedition.

2. If using a device paired with the InReach for sending messages, insure the device is fully charged and the software is properly loaded.

3. At the beginning of your trip turn the device on for at least 20 minutes in clear view of the sky, as to allow the GPS to obtain general location information.

4. Review how each function of the device is initiated and cancelled.

5. Once the distress function has been initiated the IERCC will send a message to the unit. Respond to the message as soon as possible with details regarding the situation that has occurred.

6. It is not necessary to pair a smart phone or the Delorme PN60 to send a distress message from the InReach.

7. The InReach cannot be turned off while in SOS mode. A cancellation message is required to be transmitted, or the device will not let the user turn off the device.

Iridium Extreme Tips and Recommendations

1. Make sure that you have registered your device with GEOS. Registering your Extreme handset is required; however there is no additional cost.

2. Review the emergency call options and emergency message options menus on your handset. All of the Iridium Extreme handsets come preconfigured to include the following codes for emergencies.

a. The emergency call options should already configured with the code of 3722. This code allows for the handset to dial the IERCC in the event of a distress activation.

b. The emergency message option should be configured with a *3. This code allows for the handset to send a distress message to the IERCC with the registered profile of the user as well as the Latitude and Longitude.

3. The user does have the option to input additional numbers in the emergency call option fields for notification of a distress, however the IERCC does not recommend adding any additional numbers as it may interfere with the IERCC’s prosecution of the incident. Instead of listing them on the handset list those you want contacted as your emergency contacts during the registration process and the IERCC will notify them of the receipt of the distress message.

4. The antenna of the device should be rotated towards the sky while in use to allow for the best possible reception.

5. Be prepared to communicate to the IERCC the situation that has occurred.

Satellite Phones

Globalstar Satellite Phones

1. To contact the IERCC for an emergency situation by using your Globalstar phone simply dial 911.

a. Dialing 911 on a Satellite phone does not contact the nearest 911 call center. All 911 calls are routed to the IERCC. The IERCC based on your location will then contact the emergency authorities based on your location.

2. Make sure that you know the Mobile Data Number (phone number of the device). Depending on the model the user can do the following to obtain the number.

a. Press the info button or Press menu then 9 and the number will be displayed

3. To obtain location information

a. Press menu then 4 then 3 and update.

4. Ensure the antenna of the phone is rotated up and towards the sky.

5. Be prepared to communicate to the IERCC the situation that has occurred.

SPOT PHONE

1. To contact the IERCC for an emergency situation by using your Globalstar phone simply dial 911.

a. Dialing 911 on a Satellite phone does not contact the nearest 911 call center. All 911 calls are routed to the IERCC. The IERCC based on your location will then contact the emergency authorities based on your location.

2. Make sure that you know the Mobile Data Number (phone number of the device). Depending on the model the user can do the following to obtain the number.

a. Press the info button or Press menu then 9 and the number will be displayed

3. To obtain location information

a. Press menu then 4 then 3 and update.

4. Ensure the antenna of the phone is rotated up and towards the sky.

5. Be prepared to communicate to the IERCC the situation that has occurred.